Dyco Decor Customer Support

Contact Us

Our team is here to help with product selection, order updates, shipping, returns, custom lighting, and trade projects.

Most emails are answered within 24 hours.

WhatsApp Support

Get help with product sizes, finishes, customization options, and order questions.

Chat on WhatsApp

Send product links, photos, dimensions, or order details whenever possible.

Live Chat

Chat with our customer support team for quick help with product details, customization, shipping, and order questions.

Start Live Chat

If we are away, leave your email and message and we will follow up as soon as possible.

Get in Touch

Send Us a Message

Complete the form and our team will get back to you as soon as possible.

  • For order inquiries, please include your order number.
  • For damaged or defective items, please upload clear photos of the product and packaging.
  • For product recommendations, please include the product link, room dimensions, ceiling height, and photos of your space whenever possible.

Trade & Commercial Projects

Trade pricing and project support may be available for interior designers, architects, contractors, retailers, and hospitality clients.

Select “Trade Program” in the form and include the products, quantities, project timeline, and delivery location.

Custom Lighting Requests

Custom sizes, finishes, cord lengths, canopies, and fixture configurations may be available for selected products.

Select “Custom Project” in the form and include the product link, quantity, required dimensions, finish, and any other customization details.








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    Contact Information

    Contact Details

    Keep our address and contact information available whenever you need to reach us.

    Business Mailing Address

    2190 Meridian Park Blvd, Suite G
    Concord, CA 94520
    United States

    This is our business mailing address, not a return address.
    Please contact us before returning any item.

    Support Availability

    Live Chat
    Available when our support team is online.
    Email Support
    Most emails are answered within 24 hours.

    You can still leave a message and email address in Live Chat when we are away.

    Helpful Resources

    Shipping Policy

    Review shipping methods, estimated delivery timelines, and related shipping terms.

    Return & Refund Policy

    Review return eligibility and return instructions.

    Frequently Asked Questions

    Find answers to common product and order questions.