Customer Support
Questions about products, orders, shipping, returns, or after-sales service.
Email Customer Support
Most emails are answered within 24 hours.
Dyco Decor Customer Support
Contact Us
Our team is here to help with product selection, order updates, shipping, returns, custom lighting, and trade projects.
Most emails are answered within 24 hours.
WhatsApp Support
Get help with product sizes, finishes, customization options, and order questions.
Chat on WhatsApp
Send product links, photos, dimensions, or order details whenever possible.
Online Chat
Chat with our support team for quick help with product questions, order assistance, shipping, and general inquiries.
Start Online Chat
Available during business hours. If we are offline, leave a message and we will respond as soon as possible.
Get in Touch
Send Us a Message
Complete the form and our team will get back to you as soon as possible.
- For order inquiries, please include your order number.
- For damaged or defective items, please upload clear photos of the product and packaging.
- For product recommendations, please include the product link, room dimensions, ceiling height, and photos of your space whenever possible.
Trade & Commercial Projects
Trade pricing and project support may be available for interior designers, architects, contractors, retailers, and hospitality clients.
Select “Trade Program” in the form and include the products, quantities, project timeline, and delivery location.
Custom Lighting Requests
Custom sizes, finishes, cord lengths, canopies, and fixture configurations may be available for selected products.
Select “Custom Project” in the form and include the product link, quantity, required dimensions, finish, and any other customization details.
Contact Information
Contact Details
Keep our address, contact information, and support hours available whenever you need to reach us.
Business Mailing Address
2190 Meridian Park Blvd, Suite GConcord, CA 94520
United States
This is our business mailing address, not a return address.
Please contact us before returning any item.
Contact Details
- +86 184 8211 4253
- Website
- www.dycodecor.com
Support Hours
- Monday–Friday
- 9:00 AM–6:00 PM Pacific Time
- Saturday–Sunday
- Closed
Most messages are answered within 24 hours.