1. Shipping Destinations
We currently ship to the United States, Canada, Mexico, selected European countries, selected Middle Eastern countries, and selected Asia-Pacific destinations. Available shipping options are confirmed at checkout.
2. Order Processing Time
Most orders are processed within 2–5 business days.
Oversized, made-to-order, customized, or specialty lighting fixtures may require additional production time before shipment. Product-specific processing times are displayed on the individual product page.
Please refer to the product page for the most accurate processing time and estimated delivery dates.
3. Shipping Time
The following transit times begin after your order has been processed and dispatched.
Standard Shipping:
Estimated transit time: 15–25 business days after dispatch.
Expedited Shipping:
Estimated transit time: 3–5 business days after dispatch.
Total estimated delivery time includes both order processing time and transit time.
For products with the standard 2–5 business day processing time:
Standard delivery: approximately 17–30 business days from the order date.
Expedited delivery: approximately 5–10 business days from the order date.
Customized, made-to-order, oversized, or specialty products may require additional processing time. Please refer to the estimated delivery dates shown on the individual product page.
4. Shipping Methods and Carriers
Depending on the destination, package size, and selected shipping method, orders may be shipped via international freight, postal services, or carriers such as UPS, FedEx, DHL, and local delivery partners. The final carrier may vary by route and service availability.
5. Shipping Costs
Standard Shipping:
Free standard shipping is available for eligible orders shipped to the United States, Canada, and selected European Union countries, unless otherwise stated on the product page or at checkout.
Standard shipping to Mexico is subject to a shipping fee based on the destination, package size, and weight. The exact shipping cost will be displayed at checkout before you complete your order.
For other supported destinations, standard shipping charges, if applicable, will be displayed at checkout before you complete your order.
No additional standard shipping surcharges apply to oversized products or remote-area deliveries beyond the shipping fee displayed at checkout.
Expedited Shipping:
Paid expedited shipping is available for both standard-size and oversized products.
Expedited shipping costs are calculated based on the destination, package size, weight, and quantity. Oversized products may have higher expedited shipping costs.
The exact expedited shipping fee will be displayed at checkout before you complete your order.
6. Customs Duties
Standard Shipping:
For standard shipments to the United States, Canada, Mexico, and European Union countries, applicable customs duties and taxes are generally included unless otherwise stated on the product page or at checkout.
For Switzerland, Norway, and other destinations outside the listed regions, import duties, taxes, or customs fees may apply and may be the responsibility of the customer.
Expedited Shipping:
Import duties and taxes may apply depending on the destination and selected shipping service. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
7. Notes
1. Due to the size of our products, we cannot deliver to P.O. boxes. Please provide a complete and accurate street address when placing your order. If there is an issue with your shipping address, please contact us as soon as possible so we can assist you.
2. We recommend shipping to an address where someone is available to receive the package during business hours. A signature may be required for certain orders.
3. Business days are Monday through Friday, excluding public holidays.
4. Estimated delivery dates are not guaranteed and may be affected by customs clearance, carrier schedules, severe weather, remote-area delivery, public holidays, or other circumstances outside our control.
If you have any questions, please feel free to contact our support team. We are happy to assist you.
Email: support@dycodecor.com